What It Is
Symbolic awards - i.e. any awards, like a badge, that are not monetary or of tradeable value - that are publicly given to newcomers to reward them for their contributions
Civic Signal Being Amplified
When To Use It
What Is Its Intended Impact
Symbolic awards can increase newcomer retention and keep people engaged in a community by signaling that their contributions are valued and by using reputational incentives. This is particularly relevant for platforms that rely on voluntary contributors.
Evidence That It Works
Evidence That It Works
Gallus (2017) conducted a field experiment on Wikipedia and found strong evidence that symbolic awards can increase contributor retention.
In the study, a number of newcomers to German-language Wikipedia who were deemed to have merited an award were randomly assigned either receive a symbolic award ("treatment") or receive no award ("control"). This award was publicly announced on the award's Wikipedia page and displayed on the contributor's personal page.
Contributors that received a symbolic award were more likely to remain active as a contributor and editor to Wikipedia after one month, compared to contributors in the control, with a 20% increase in retention. This effect persisted after two months (Note: All effects we include are statistically significant, unless otherwise stated.).
In sum, contributors who received a symbolic award in recognition of their initial contribution were more likely to remain active on the platform for the next two months.
Why It Matters
Community-driven platforms such as Wikipedia rely on volunteers as open-source platforms with a societal benefit. As such, volunteer retention is a crucial aspect for the platform to thrive.