In an interview with Casey Newton of the Platformer, Kayvon Beykpour, Twitter’s head of product, had this to say about audio:
“Our mechanics incentivize very short-form, high-brevity conversation, which is amazing and powerful and has led to all the impact that Twitter has had in the world. But it’s a very specific type of discourse, right? It's very difficult to have long, deep, thoughtful conversations."Audio is interesting for us because the format lends itself to a different kind of behavior. When you can hear someone’s voice, you can empathize with them in a way that is just more difficult to do when a you’re in an asynchronous environment. … We think audio is powerful, because that empathy is is real and raw in a way that you can’t achieve over text in the same way.
According to Schroeder et al. (2017), modern technology allows for predominantly text-based interactions over vast distances, but that may not be optimal for cultivated mutual appreciation and understanding the minds of others. Voice, however, allows us to better build a theory of mind about others, the absence of which fuels dehumanization.