This is an email that is sent to the user, which highlights the offending post and asks if the user's account has been compromised (and can encourage them to change their password). This is a tool at moderators' disposal for when they see one-off behavior that violates community guidelines.
This email should be sent to the user after content moderation methods have detected they have engaged in behaviors which violate community guidelines.
This allows people who have posted hostile content to modify their behavior to fit community guidelines while saving face.
It can, hopefully, cut down on online harassment, while also avoiding resentment against the platform for enforcement of its rules.
Many psychologists believe that one of the biggest drivers of violence of all kinds is shame. Interventions that reduce harms and avoid shaming the perpetrator may have a significant role in preventing those users from even more toxic behavior in the future.
Do you think this intervention could have more benefits, unacknowledged drawbacks, or other inaccuracies that we've neglected to mention here?
We always welcome more evidence and rigorous research to back up, debunk, or augment what we know.
If you want to be a part of that effort, we'd love to have your help!Email us